Emails are normally answered within 2 hours during normal business hours.
After hours for emergencies only
After hours support is provided on a call-back basis. When calling after hours (including weekend and holidays) please leave a message for the After Hours Technical Support person. A call-back can be expected within 2 hours. There is a $50 charge for after hours NON-Emergency calls.
ExitCare After Hours Support Policy - pdf (170KB)