ExitCare Technical Support

Are you a current customer and need help
or have technical questions?

By Phone: 800-694-6669 option 2

Regular hours 8:00 am - 5:00 pm Central, Monday - Friday.

By Email: support@exitcare.com

Emails are normally answered within 2 hours during normal business hours.

After hours for emergencies only

After hours support is provided on a call-back basis. When calling after hours (including weekend and holidays) please leave a message for the After Hours Technical Support person. A call-back can be expected within 2 hours. There is a $50 charge for after hours NON-Emergency calls.
ExitCare After Hours Support Policy - pdf (170KB)

Installation Process for New Customers

Installation Overview/Manuals - Click to download

Installation Process Overview - pdf (44KB)

ExitCare User Manual, Version 7.0 (25MB)

ExitCare User Manual, Release Version 7.1 (50MB)

ExitCare User manual, Current Release, Version 7.3 (55MB)

ExitCare User manual, Current Release, Version 7.4 (52MB)

ExitCare User Manual, Current Release, Version 7.5 (52MB)

ExitCare Communications Server Manual - pdf (1MB)

Supporting Documents - Click to download

A - Logo and Page Layout Information and Samples - pdf (1MB)

B - Letter to HL7 Clients about installation - pdf (207KB)

C - ExitCare HL7 Setup Worksheet with fields, with Meds, December 2009 - Word Doc (419KB)

D - Printer Recommendations, All, May 2010 - pdf (53KB)

E - Importing a Physician Database - pdf (502KB)

F - Security Information Document, v7.2 - pdf (239KB)

G - Computer Hardware and Software Requirements, EC v7.4 - pdf (111KB)

H - Fax and e-mail spec sheet - pdf (134KB)

I - Installation/Upgrade Instructions for ExitCare - pdf (226KB)

ExitCare_v7.x_InstallDatabase_UtilityGuide.pdf (373KB)

ExitCare_v7.x_InstallClient_UtilityGuide.pdf (432KB)

ExitCare_Convertv6.7_to_v7.x_Guide.pdf (375KB)

ExitCare_v7.x_Archive_UtilityGuide.pdf (387KB)

J - Printing Scripts on Security Paper - pdf (26KB)

K - Onsite Pre-Install and Training Checklist - pdf (36KB)

ExitCare After Hours Support Policy - pdf (170KB)

How Users Can Improve Speed & Reliability of ExitCare, v7- pdf (23KB)