ExitCare Technical Support

Are you a current customer who needs help
or have technical questions?

By Phone: 800-694-6669 option 2

Regular hours 8:00 am - 5:00 pm Central, Monday - Friday.

By Email: support@exitcare.com

Emails are normally answered within 2 hours during normal business hours.

After hours for emergencies only

After hours support is provided on a call-back basis. When calling after hours (including weekend and holidays) please leave a message for the After Hours Technical Support person. A call-back can be expected within 2 hours. There is a $50 charge for after hours NON-Emergency calls.
ExitCare After Hours Support Policy - pdf (170KB)

Product Installation Support

Installation Overview/Manuals - Click to download

Installation Process Overview - pdf (44KB)

ExitCare User Manual, Version 7.0 (25MB)

ExitCare User Manual, Version 7.1 (50MB)

ExitCare User Manual, Version 7.3 (55MB)

ExitCare User Manual, Version 7.4 (52MB)

ExitCare User Manual Version 7.5 (52MB)

ExitCare User Manual Version 7.6 (51.6MB)

ExitCare Communications Server Manual - pdf (3.81MB)

Supporting Documents - Click to download

A - Logo and Page Layout Information and Samples - pdf (1MB)

B - Letter to HL7 Clients about Installation - pdf (207KB)

C - ExitCare HL7 Setup Worksheet - pdf (204KB)

D - Printer Recommendations, All - pdf (53KB)

E - Importing a Physician Database - pdf (502KB)

F - Security Settings Quick Reference Guide, v7.6- pdf (239KB)

G - Computer Hardware and Software Requirements, EC v7.4 to v7.6 - pdf (111KB)

H - Fax and E-mail Spec Sheet - pdf (134KB)

I - Installation/Upgrade Instructions for ExitCare - pdf (226KB)

ExitCare_v7.x_InstallDatabase_UtilityGuide.pdf (373KB)

ExitCare_v7.x_InstallClient_UtilityGuide.pdf (432KB)

ExitCare_Convertv6.7_to_v7.x_Guide.pdf (375KB)

ExitCare_v7.x_Archive_UtilityGuide.pdf (387KB)

J - Printing Scripts on Security Paper - pdf (26KB)

K - Onsite Pre-Install and Training Checklist - pdf (36KB)

ExitCare After Hours Support Policy - pdf (170KB)

How Users Can Improve Speed & Reliability of ExitCare, v7- pdf (23KB)